At sdtech, we host internal knowledge sharing sessions for staff members on an irregular basis. The topic of this online knowledge sharing was “Methodology for a Workforce Management (WFM) System Designing”.

Agenda:

• History, terminology, and industry map of the manufacturing industry
• WFM system UI design trends in Japan and overseas
• Client interviews and understanding the current user usage
• Consensus building using the scenario method
• IA design and design system for a user support website

Overview of a WFM System

Consensus Building Using the Scenario Method

The way our knowledge sharing exists has changed as a year has passed since teleworking was introduced to our office. Holding it online has made it easier for anyone to participate and it is becoming more active than ever before, increasing variety of knowledges shared.